Opening ports 5060 through 5070 on your router/modem.Contact Your Internet Service Provider - If you still receive an error even after the above steps have been completed, please contact your Internet Service Provider and request assistance with the following:.
Update Device Firmware - Click here for further information.Change Cables - If restarting your device did not resolve the issue, and you have confirmed you have a stable internet connection that meets minimum speed requirements, we recommend you replace the cables associated with your configuration:.You can test your internet connection speed at /speedtest We recommend using a broadband-equivalent (or better) connection with a minimum upload speed of 3 mbps.
Change Ports - If your magicJack is plugged into your computer, switch the device to a different USB port.Plug your magicJack device back into the modem/router, telephone.Plug your modem/router back in and wait approximately 2-3 minutes before plugging anything else back in.
We recommend using a broadband-equivalent (or better) connection with a minimum download speed of 5mbps and minimum upload speed of 3mbps. Test Your Network Connection - Call quality issues can be caused by low internet speeds or unstable network connections.Change Ports - If your magicJack is plugged into your computer, switch the device to a different USB port.Switch Phones - Swap out phone hardware to verify the issue isn’t with the phone itself.Static on calls can be caused by numerous factors and can be resolved by one of the following: Please check the connection between your magicJack and your computer. If you do not see a blue light, your device it is not receiving power. A solid blue light means properly receiving power.If these lights are solid or off you may have a connection problem between the magicJack and your router. A blinking red and a blinking yellow light next to the Ethernet port – confirms a proper internet connection.Check the connection between your magicJack and the power source (power outlet or computer). If you do not see a blue light, this is an indication that it is not receiving power. If the yellow light is solid or off, you may have a connection problem between the magicJack and your router. Blinking yellow/amber light next to the Ethernet port - magicJack is connected to your modem or router and has a proper internet connection.Two blue lights (one solid, one blinking) means properly receiving power.Locate the name of your device below to determine what the lights mean. The indicator lights are located on the top of each magicJack device.